Refund policy
Return & Refund Policy – Go2SkL
We want you to be happy with your order and proud to wear it. If something’s off, we’ll work with you to fix it within the guidelines below.
1. Return Window
• You may request a return within 30 days of delivery.
• After 30 days, returns/refunds cannot be offered.
2. Eligibility
To qualify, items must be:
• Unworn, unwashed, unused
• Free of odors, stains, pet hair, or damage
• In original condition and packaging
We reserve the right to reject returns that don’t meet these criteria.
3. Non-Returnable Items
• Gift cards
• Clearance or “Final Sale” items
• Limited drops marked no-return
• Custom or personalized items
4. How to Start a Return
Email danny@go2skl.com with:
• Order number
• Name
• Item(s) you want to return
• Reason
• Photos if defective or incorrect
If approved, instructions will be emailed to you.
5. Return Shipping Costs
• If the item is defective, damaged, or incorrect → we cover shipping or replace it.
• All other returns → customer pays return shipping.
• Original shipping charges are non-refundable.
6. Refunds
Once we receive and inspect the item:
• Approved refunds go back to the original payment method
• Your bank may take 5–10 business days to post the credit
7. Exchanges
Due to inventory changes, the fastest method:
- Return the item
- Place a new order for the correct size/color
If a direct exchange is possible, we’ll notify you.
8. Damaged or Incorrect Items
Email within 7 days of delivery with photos.
We’ll prioritize a replacement or refund.
9. Lost or Stolen Packages
If tracking shows “delivered,” the package is considered delivered.
Check with neighbors / household / leasing office first.
If still missing, contact the carrier. Then message us and we’ll review what we can do.
10. Contact
Email danny@go2skl.com for return questions.